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Hardware

My fixture is not functioning properly, what should I do?

Contact our support team with the fixture’s serial number and they should get back to you within 2 business days with next steps.

What is the expected degradation of LumiGrow LED output?

Our lights are rated for 50,000 hours with no more than 10% degradation. Due to our advanced thermal management, you can expect our fixtures to last as long as 100,000 hours with minimal degradation.

What is the output of the Pro series fixtures in lumens vs. micromoles?

Lighting for horticultural purposes is measured in micromoles rather than lumens.  A lumen measures visible light for humans and is intended for general illumination, but it is ill-suited to measuring light perceived by plants. As we say around here, “Lumens are for humans.” In journals and trade publications, you’ll see light referred to in terms of micromoles per second per square meter (µmol/m²/sec).

LumiGrow fixtures are engineered to maximize output in the red and blue portions of PAR. These are the spectra of greatest use to plants. A spectroradiometer measuring µmol/m²/sec reveals that a 1000W HID light produces approximately 14% of its total output in the red PAR range and approximately 3% in the blue PAR range.  By contrast, a LumiGrow fixture produces 68% of its total output in the red region and 17% in the blue region.

Therefore, for every 100 µmol/m²/sec of light produced by a LumiGrow fixture, you receive 67.7 µmol/m²/sec of red and 17 µmol/m²/sec of blue PAR. Similarly, for every 100 µmol/m²/sec of light produced by a 1000W HID, you receive 14 µmol/m²/sec of red and 3 µmol/m²/sec of blue PAR.

smartPAR Software

How do I install smartPAR?

LumiGrow will first ship you your smartPAR modules to be installed into your LumiGrow fixtures.  Next, we will have a network integration specialist provision your network for you! Our network integration specialist provisions and tests the software on-site, then teaches you to use it!

Does smartPAR have any dynamic control, or is it all pre-programmed?

The smartPAR system allows you to setup your own custom light schedules to implement quickly and easily.  We are currently piloting a light sensor that would allow LumiGrow lights to adjust based on the light levels inside the greenhouse. This would allow the lights to turn off/dim as the sun’s intensity rises above a predetermined level.

I did not buy smartPAR with my fixtures originally, can I upgrade to smartPAR now?

Yes! Every fixture is smartPAR-compatible, meaning that at any time can be upgraded to the smartPAR Wireless Control System. Contact us to get SmartPAR.

Does smartPAR come with every fixture?

The smartPAR Wireless Control System is a product sold separately from LumiGrow fixtures. To enable smartPAR functionality, the fixture requires a module attachment and network implementation, allowing your fixtures to communicate with our smartPAR cloud-based software.

Orders and Shipping

Does LumiGrow ship internationally?

We ship internationally on a regular basis. Give us a call at 1 (800) 514-0487 to get an estimate for shipping costs and details about lead times to your country.

Does the customer pay for shipping?

Customers pay shipping for orders over 20 units. Orders of 1-20 units receive free shipping within the continental United States.

Does LumiGrow sell direct to customers, or do you have brick and mortar stores?

LumiGrow manufactures, sells, and ships all fixtures directly to the customer. Give us a call at 1 (800) 514-0487 to get more info about our fixtures, place an order, or check on the status of an order. You can also place an order on our online cart if you know what you want.

Light Deployment

How do I hang my lights?

Check out our quickstart guide for instructions.

How high should I hang the LumiGrow fixtures?

Hang height is determined by several factors.  For more information fill out a light plan request form for your space.

How many lights should I use for my space?

Numbers of lights, light densities, and recommended layouts depend on a plethora of factors. If you want a professional light plan done for you free of charge, give us a call at 1 (800) 514-0487 x 1809, or fill out a light plan request form.

Still Need Help?

Contact Us at:

Phone: 800-514-0487

Email: info@lumigrow.com

Office: 1480, 64th Avenue, Suite 150, Emeryville, CA 94608

Office hours are 9am-5pm (Pacific Time), Monday through Friday

Already a Customer? Request Support For Your Existing Fixtures

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